Your account controls

Responsible gambling at Spindog Casino

Play from 18+ only, and every Spindog Casino account carries deposit limits, loss limits, session reminders, time-out periods and self-exclusion.

Set a limit

Gaming Control Board Curaçao OGL/2014/4246/095

Protection and support

You want the essentials in one glance

After these lines you will know whom to contact and which register covers you.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2014/4246/095

National registerGAMSTOP

GamCare helpline0808 8020 133

Limits and exclusion[email protected]

Account tools

Which tools sit in my account?

Useful the moment you notice spending or hours drifting past what you meant.

How much can I deposit?

A deposit limit caps how much can go in over a day, a week or a month. Switch it on before your first deposit, while the figure is still your own decision.

What is my stopping point?

A loss limit stops further staking once a set net loss is reached. Set it while you are calm, so a difficult session ends at a figure you chose earlier.

How long have I played?

Session reminders appear during play at intervals you choose. Turn them on if clock time slips away and you want a quiet nudge back to the room you are sitting in.

Distance without closing

A time-out pauses your account for a while, holding funds and access in place. Take one when you need distance for a short stretch rather than a full stop.

Take the longer break

Self-exclusion closes your account to play for a longer stretch and, for UK residents, works alongside GAMSTOP. Choose it when playing needs to end, not simply slow down.

Limits that hold

You want a limit before the next session

Use these steps while your balance is steady and the decision feels unhurried.

From account to limits

Open your account settings and look for the limits area. Check you are in your single registered account, not a duplicate that will be closed.

Pick the right one

Choose the limit type that fits your worry: money in, money lost, or time spent playing. Each works separately, so one does not replace another.

Set the amount, then the period

Enter the amount or the time, then choose day, week or month. Read the period back carefully, since the figure and the period work together.

Your confirmed limit

Confirm the change and check the summary shows what you intended. Ask support if anything looks wrong before you deposit again.

Keep the account out of younger hands

Age and identity at sign-up. Nobody under 18 can open an account here. Proof of identity, address and the card itself are checked before any withdrawal leaves, so the person playing is the person named.

The family laptop in the kitchen. Software that hides gambling sites can be installed on a shared laptop or a child's phone. It sits between the device and the site, so a remembered password stops being enough to get back in.

From blame to a shared phone call. Speaking plainly about what you have noticed often lands better than an accusation. The National Gambling Helpline (GamCare) advises relatives too, free of charge, on 0808 8020 133 at any hour.

Pause first, exclude when a pause is not enough

Hours away, then back. A time-out in your account covers a break of hours or days, and you choose it from the settings. Play and deposits stay closed until it ends, then access returns without a request to us.

A stop that holds you to it. Self-exclusion in your account closes play for a long period you pick, and it cannot be undone early. Ask support through live chat and the block stays in place until the term runs out, whichever way you feel on the day.

Want one block across every site? The national register here is GAMSTOP, run by The National Online Self Exclusion Scheme Limited, with a minimum of 6 months. You apply online yourself, it can take up to 24 hours to start, and it blocks every licensed site in the country. gamstop.co.uk

Two places to call

Free help across the United Kingdom

You will know which free service fits your evening and who is on the other end.

National Gambling Helpline (GamCare)

The National Gambling Helpline, run by GamCare, answers at any hour, every day, at no charge. Its advisers give free advice and can refer you or a relative to local support, and the conversation stays confidential. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous runs free peer-led meetings where nobody needs an appointment. A player can walk in, and separate mixed meetings welcome family and friends who want to understand what is happening. gamblersanonymous.org.uk

Signs that the evening has turned

Noticing these signs early is simpler than fixing what follows months of play. Nothing here is a diagnosis; a limit set before the next session, or a pause, is the first step and often the only one needed.

Read through and see how many of these describe your last few weeks.

Playing longer than you intended, most evenings
Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from someone close
Feeling low once the session ends
Thinking about the next session at work
Borrowing to keep playing

Quick replies

Find the answer that fits the situation

Six answers on limits, pauses and exclusion, so you know which tool fits your situation.

How do I help a family member with a gambling problem?+

You can call the National Gambling Helpline run by GamCare, which advises relatives as well as players, day or night and free of charge. Gamblers Anonymous also welcomes family and friends at its meetings. Both are there for you, not only for the person playing.

Does self-exclusion here block me at other casinos too?+

No, not by itself. An exclusion set in your account here covers this site, while GAMSTOP, the national scheme, covers every licensed operator in the United Kingdom once a player registers with it. That register is the one route to a stop across the market.

Is there a way to shorten a self-exclusion once it starts?+

Not possible. An exclusion runs for the whole period you choose and cannot be shortened partway, so pick the shortest option that still feels safe. At GAMSTOP the periods run six months, a year, five years, or five years that renews.

Where do I change the deposit limit I set earlier?+

In the same part of your account where you first set it. The limits area shows the current figure and lets you choose a different amount and period. Your new choice then stands as the limit for that period.

Why do I have to prove my age before playing?+

Playing here is for adults of 18 and over only, which is what the licence from the Gaming Control Board Curaçao allows. Age checks happen once, when the account is set up, and the documents you send go through verification. Sending them early keeps play open.

What does a time-out do to my account and when can I play?+

A time-out locks play for the stretch you pick, while your balance and history stay where they are. Nothing is closed and your funds stay where they are. Once the period you chose has run out, the account opens for play on its own.