Reach support

Contact Spindog Casino and get an answer fast

Our team runs 24 hours a day, 7 days a week, so you can reach a human by chat, e-mail or phone whenever something needs sorting.

Get help now Licensed and audited

Paid today

160,299 £

6,151 Playing now

Gaming Control Board Curaçao OGL/2014/4246/095

Average withdrawal in 21 minutes, up to £64,000 per transaction

256-bit TLS encryption, audited by iTech Labs and eCOGRA

Three quick routes

Stuck mid-session and need a reply?

By the end you will know exactly which of the three channels fits your problem and how long it takes.

Before you wait, chat

Chat suits anything urgent, such as a deposit that has not landed or a session cut short. A person replies in around four minutes, at any hour of the day.

Start chat

When you need it in writing

Write to [email protected] for statements, verification queries and anything you want in writing. Expect a typed reply in roughly two hours, day or night, in English.

Write to us

Talk first, wait less

Call +44 20 8743 1976 (GMT) when talking it through is quicker, for example over a frozen withdrawal. Someone picks up within about five minutes, seven days a week.

Call us

Spindog Casino in the UK

How does support work for players in the United Kingdom?

Keep this block open when you want the local phone line, the time your reply lands or the right body to escalate to.

Reach us

UK phone+44 20 8743 1976

Our time zoneGMT

LanguagesEnglish, German, French, Spanish

E-mail desk[email protected]

Supervision

RegulatorGaming Control Board Curaçao, OGL/2014/4246/095

Get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Four steps to escalate

From first message to formal review

Fixes the worry that a complaint disappears into a queue with nobody reading it.

You have the screen open

Put the full story in an e-mail to [email protected], including the date, amount and any chat or e-mail reference. A named handler replies once the case is logged.

What else do you need from me?

Give the handler time to confirm receipt and issue a reference number, then ask for the target date in writing. Reply once with anything missing rather than in several messages.

When the reply misses the point

Push back politely if the first answer ignores evidence you already sent. A manager then reads the whole thread and sets out the outcome and the reason behind it.

Spindog Casino hands over the file

Take the case to the Gaming Control Board Curaçao if the manager's answer still leaves you short, quoting license OGL/2014/4246/095 and the full trail of messages.

Right desk first

Send your question to the team that owns it

After this you can send your message to the one desk that handles it, rather than the general queue.

Your account

General support[email protected]

Verification checks[email protected]

Money

Deposits and payouts[email protected]

Other matters

Complaints[email protected]

Privacy requests[email protected]

Partnerships[email protected]

Know when a reply lands

Timings you can plan around

Reach for this block when timing decides whether you call, chat or send an e-mail.

Live chat

Chat open24 hours a day

Chat first reply4 minutes

Times shown inGMT

E-mail

E-mail address[email protected]

E-mail reply2 hours

Phone

UK phone+44 20 8743 1976

Phone wait5 minutes

What to have ready for support

Gather these five things before you open chat or write an e-mail.

Registered e-mail address
Your account username or player ID
Transaction date and amount in pounds
Screenshot of the error or game
Reference from your earlier message

Your quick answers

Wondering about your account, licence or documents?

Here is how Spindog Casino handles the details players ask about most, in plain terms.

trustDo I need to call to close my account?+

Ask live chat or e-mail support and the team will close it for you, with no phone call required. Any remaining balance is returned to you under the usual withdrawal rules. Duplicate accounts are closed too, since one account per player is the rule.

trustCan I check your licence details?+

Yes, and you can verify them directly. Spindog Casino N.V. holds licence OGL/2014/4246/095 from the Gaming Control Board Curaçao, and the company is registered there under number 619741.

trustWhat happens when I need help at 3am?+

Someone answers whenever you get in touch, because live chat, e-mail and phone all run 24 hours a day, seven days a week. The team works in English, German, French and Spanish, and times are quoted in GMT.

trustWhen can I ask for a copy of my data?+

Ask whenever you like by e-mailing [email protected], and the team will answer with a copy of what is held on you or confirm a deletion. Requests are handled under data protection rules, so allow time for the reply to arrive.

trustHow long does account verification take?+

Verification usually completes inside forty hours once we have your proof of identity, proof of address and a payment card image. Send all three together to [email protected] and the check starts straight away. Withdrawals unlock as soon as the check clears.

Spindog Casino points you to free help

Independent organisations help with gambling problems, and they are separate from us. GamCare, BeGambleAware and GAMSTOP advise and support players across the United Kingdom at no cost to you.

GamCare. Trained advisers offer confidential listening and practical support for anyone worried about their own gambling.

BeGambleAware. This service gives clear information, self-help tools and referrals for players who want to cut down.

GAMSTOP. One free sign-up blocks your access to gambling sites licensed in Britain for a set period.

Full story

Check who holds the licence

Spindog Casino behind the games

Clears the doubt about which company stands behind your account and your money.

Company

Legal nameSpindog Casino N.V.

Company number619741 (Curaçao)

AddressSchottegatweg Oost, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2014/4246/095

Write to

Support e-mail[email protected]