You Are At The Check

Why Is Spindog Casino Asking For ID?

Licensing rules mean we confirm who you are before money leaves the account, and the review takes up to 40 hours.

Start Verification

Gaming Control Board Curaçao OGL/2014/4246/095

Clear Before Payout

Your Check, Line By Line

It answers who runs the check and how quickly a decision lands.

Checking company

Spindog Casino N.V.

Licence

Gaming Control Board Curaçao, OGL/2014/4246/095

Review time

40 hours

Compulsory

At the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age checked

18+

Sending Your Papers

How Do You Clear The Check First Time?

It removes the fear of a rejection e-mail over a blurry or cropped scan.

Send The Whole Page

Photograph the identity document flat in daylight, with all four corners inside the frame. Blur and glare send a file back faster than anything else.

How Recent Should A Bill Be?

Pick a bill or bank letter showing your name and home address, then check the issue date is recent enough for our team. Screenshots of an app rarely pass.

Both Sides Of The Card?

Send an image of the payment card you used, front and back, with the middle digits covered. Leave the first six and last four digits visible so we can match them.

Watch Your Inbox

Once the files are in, permit up to 40 hours while our team reads them. Keep an eye on your inbox for a request for a sharper copy rather than paying twice.

Packing The Papers

Which Papers Does The Check Need?

You will know exactly what each file proves and what a good copy looks like.

Proof of identity

ConfirmsYour name and date of birth

Copy showsFull photo page, clear text, unedited corners

Proof of address

ConfirmsWhere you actually live

Copy showsYour name, home address and a recent date

Payment card image

ConfirmsThe card in your own name

Copy showsBoth sides, first six and last four digits

Your First Cashout

Points Where Identity Paperwork Becomes Due

Use this map when a request for paperwork arrives and you want to know why it landed now.

Before The Money Moves

Paperwork is signed off at the latest before money leaves; in practice the first cashout is where most players meet it, so proof of identity, address and card arrive together.

Clearing Up A Mismatch

Paperwork is signed off at the latest before money leaves; in practice the first cashout is where most players meet it, so proof of identity, address and card arrive together.

Why The Larger Payment?

Large payments stand out from your normal pattern, so the team asks for identity paperwork and, if the picture stays unclear, a source of funds statement before releasing funds.

Send Paperwork First

A higher deposit ceiling widens what you can spend, and the license treats that as a fresh affordability question, so paperwork comes back before the new limit is switched on.

When Winnings Need A Paper Trail

Expect a licensed operator to ask this: the Gaming Control Board Curaçao license OGL/2014/4246/095 held by Spindog Casino N.V. makes it a condition. Treat it as standard housekeeping against money laundering, never as a suggestion that you have done anything wrong.

Keep one recent copy of whichever of these fits how you fund the account.

Recent payslips from your employer
Bank statements showing incoming salary
Tax return or self-assessment summary
Pension or benefit award letter
Sale or dividend paperwork

Why Did My Paperwork Come Back?

Photo, Not A Screen Grab. A screen grab loses the texture a reviewer needs, so corners, seals and fine print cannot be checked and the file is refused. Photograph the paper itself in good light Keep all four edges inside the frame

Fresh Address Paper. Address paper carries a shelf life, and anything older than a few months no longer proves where you live today. Pull a bill dated within the last three months Download a fresh copy from your supplier

In Date, Not Out Of Date. An expired document cannot confirm who you are, because the issuer has withdrawn its backing of your details. Renew the document at the issuing office Send the new copy once it lands

Payments Unblocked

Scan These Answers Before Sending

Settle every doubt about the check in under a minute, from phone uploads to licence details.

Can I upload my documents straight from my phone?+

Yes, a photo taken in good light works fine, as long as all four corners and the text stay readable. Use the upload area in your account rather than e-mail, because it keeps everything in one file for the reviewer.

How long does the verification check usually take?+

Most files clear inside 40 hours from the moment everything arrives in full. Clear photos sent in one go mean the reviewer has no reason to come back with questions.

When do I have to verify my account?+

The licence requires a completed check at the latest before your first withdrawal. Spindog Casino may ask sooner, at registration or after your first deposit, so keep your documents ready.

How do I update my details after a name change?+

Provide a fresh proof of identity in the new name, plus proof of address that matches it. A name that differs between the account and the papers is the usual reason a file stalls.

Do you ask for the same papers more than once?+

No, a file that has passed usually stays passed. A fresh check can come up if your details change or a long stretch passes with no activity.

What is the source of funds check actually for?+

Licence conditions make the source of funds question a routine duty, not a suspicion. Answer it like any other account detail and nothing about your play changes.

Which regulator issues your licence and what is its number?+

Gaming Control Board Curaçao supervises the site under licence OGL/2014/4246/095, held by Spindog Casino N.V. from Willemstad. Those two references are what you quote if a payment provider ever queries your account.